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Support

Our locally based customer support team is staffed by knowledgeable, friendly and experienced specialists on hand to solve any issue.

Submit a ticket

To submit a support ticket via the website, please select the link below.

Submit a Support Ticket

Email Us

If you need to contact the Support team via email, please use the link below.

Email Us

Remote Support

For remote support, please select the link and provide the details to our team.

TeamViewer

Our Support model

At your Service

NetEDI customers can talk with the Support team and get help weekdays during business hours. Alternatively, send us a note and a NetEDI Support team member will help you get back up to speed.

Expert Guidance

Our Support team is made up of NetEDI employees who work side by side with the product, design, and engineering departments to improve the customer experience. This helps us to provide complete support and guidance for your business.

Tiered Support

All of our customers can access our Support team during our normal business hours. However, if your organisation requires that little bit extra we provide additional tiers to cater for you. Please check below for more details.

NetEDI Support Tiers

Technical Support

Standard

Extended

24/7

Support Hours

8 x 5

15 x 7

24 x 7

Availability

Mon – Fri

Mon-Fri/weekend/Publ Hols*

Mon-Fri/weekend/Publ Hols**