Submit a ticket

To submit a support ticket via the website, please select the link below.

Submit A ticket

Email Us

If you need to contact the Support team via email, please use the link below

Email Us

Remote Support

For remote support, please select the link and provide the details to our team.


Our Support model

At your Service

NetEDI customers can talk with the
Support team and get help weekdays
during business hours. Alternatively,
send us a note and a NetEDI Support
team member will help you get back up
to speed.

Expert guidance

Our Support team is made up of NetEDI
employees who work side by side with the
product, design, and engineering departments
to improve the customer experience. This
helps us to provide complete support and
guidance for your business.

Tiered Support

All of our customers can access our Support
team during our normal business hours.
However, if your organisation requires
that little bit extra we provide additional
tiers to cater for you. Please check below
for more details.

NetEDI Support Tiers

Technical Support  Standard Extended 24/7
Support Hours 8 X 5 15 x 7 24 x 7
Availability Mon-Fri   Mon-Fri/weekend/Publ Hols*   Mon-Fri/weekend/Publ Hols**

NetEDI deliver a cloud-based B2B platform as a managed service. We take responsibility for an organisations B2B operation by managing their electronic trading processes and requirements.

We provide an end-to-end solution that is efficient, scalable and secure built using a Software as a Service (SaaS) model. Our mission is to deliver a world class service that your business deserves.

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