Our locally based customer support team is staffed by knowledgeable, friendly and experienced specialists on hand to solve any issue.
Submit a ticket
To submit a support ticket via the website, please select the link below.
If you need to contact the Support team via email, please use the link below.
For remote support, please select the link and provide the details to our team.
Our Support model
At your Service
NetEDI customers can talk with the Support team and get help weekdays during business hours. Alternatively, send us a note and a NetEDI Support team member will help you get back up to speed.
Our Support team is made up of NetEDI employees who work side by side with the product, design, and engineering departments to improve the customer experience. This helps us to provide complete support and guidance for your business.
All of our customers can access our Support team during our normal business hours. However, if your organisation requires that little bit extra we provide additional tiers to cater for you. Please check below for more details.
NetEDI Support Tiers
8 x 5
15 x 7
24 x 7
Mon – Fri