We deliver a cloud-based EDI/B2B platform as a managed service. Our service has received recognition from many leading research and ERP vendors and is leading the way in bringing efficiencies to the Supply Chain. A young and fast growing company, we provide software for organisations around the world and strive for excellent customer service.
The Onboarding Coordinator operates on behalf of our major customers to engage with their suppliers in order to transition them to automated exchange of key business documents such as orders and invoices. This is not a sales role. The Customer will mandate the requirements to the suppliers and the Onboarding Coordinators are then assigned a group of suppliers to engage with. The role requires excellent organisation and communication skills. The Coordinators are expected to assist suppliers through the various stages of onboarding from initial engagement, confirming requirements and a key contact, through to ensuring final testing has been completed and the supplier has migrated to the live exchange of messages.
Specific Tasks for This Position Are
Ensuring regular contact with assigned Suppliers
Using Telephone, Email and conference calls to exchange information with contacts
Updating the Supplier Progress Report for weekly reporting
Act as primary point of reference for assigned suppliers
Escalate suppliers failing to engage in the Onboarding activities.
Provide assistance to suppliers working through the Onboarding tasks and requirements
Maintain accurate progress notes within the Onboarding solution
What It Takes
Strong written and verbal communication skills
Excellent telephone manner
Strong time management and organisation skills
Methodical approach to achieving objectives
Experienced with Microsoft office applications
Positive ‘can do’ attitude
Strong customer relationship experience
Strong team player; ability to partner with sales and other cross-functional organisations
We understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, colour, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees.
To apply, please send a CV and covering letter to firstname.lastname@example.org