Onboarding Coordinator

We deliver a cloud-based EDI/B2B platform as a managed service. Our service has received recognition from many leading research and ERP vendors and is leading the way in bringing efficiencies to the Supply Chain. A young and fast growing company, we provide software for organisations around the world and strive for excellent customer service.

The Role

The Onboarding Coordinator operates on behalf of our major customers to engage with their suppliers in order to transition them to automated exchange of key business documents such as orders and invoices. This is not a sales role. The Customer will mandate the requirements to the suppliers and the Onboarding Coordinators are then assigned a group of suppliers to engage with. The role requires excellent organisation and communication skills. The Coordinators are expected to assist suppliers through the various stages of onboarding from initial engagement, confirming requirements and a key contact, through to ensuring final testing has been completed and the supplier has migrated to the live exchange of messages. 

Specific Tasks for This Position Are

Ensuring regular contact with assigned Suppliers

Using Telephone, Email and conference calls to exchange information with contacts

Updating the Supplier Progress Report for weekly reporting

Act as primary point of reference for assigned suppliers

Escalate suppliers failing to engage in the Onboarding activities.

Provide assistance to suppliers working through the Onboarding tasks and requirements

Maintain accurate progress notes within the Onboarding solution

What It Takes

Strong written and verbal communication skills

Excellent telephone manner

Strong time management and organisation skills

Methodical approach to achieving objectives

Experienced with Microsoft office applications

Positive ‘can do’ attitude

Strong customer relationship experience 

Strong team player; ability to partner with sales and other cross-functional organisations

We understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, colour, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees.

To apply, please send a CV and covering letter to jobs@netedi.co.uk