1st line Support Technician
Company was founded on the idea that we could build one integrated business
platform and deliver it online to any business so they could be more successful.
What does this mean for you? If you’re looking to drive your own career and make a difference through your work, there’s no better opportunity than NetEDI.
We offer a fully managed service built upon our world class SaaS Integration platform NeTIX, which connects over 1500 business worldwide to over 37,000 trading relationships. Exchanging over 14 million documents a month and handling over £6 billion worth of transactions per annum. NetEDI serves all types of companies in the supply chain. Whether a retailer, supplier, grocer, healthcare supplier, distributor or 3PL, our NeTIX platform ensures their onboarding experience will be streamlined and pain-free. Best of all, the process to connect with more retail partners is quick and simple. Our solutions go beyond EDI to enhance visibility, collaboration and communication.
As of 3rd September 2019 we are also part of Cegedim, a global technology group with over 50 years’ experience specialising in healthcare and technology. Cegedim employs over 4,500 people in more than 10 countries, generating revenues of €468 million in 2018
Find out more about what it’s like to work in our team, meet Jade:
We are looking for a Support Technician with a keen aptitude for Troubleshooting and Customer Service. We are supporting/configuring components using the latest and greatest technology in the industry.
About the Position
The role will give you an opportunity to learn and build expertise in numerous leading-edge technologies (Web services, API) and to fast track your career towards larger and more complex technical challenges.
As a Support Technician, you will:
•Provide email and phone Support for the business
•Use both technical and relational skills to lead your tickets to completion
•Manage your Support cases until resolution is found.
•Work with cutting-edge technologies that are defining the future of the cloud
•Build and excellent repour with our customer base
•Directly engage with engineering another departments and provide relevent feedback to help and improve our products
• Create excellent working relationships with customers to provide high quality service/solutions.
• Provide excellent customer Service skills/feedback
• Close Support tickets against our internal SLA’s
• Strong communication skills
• Excellent Customer Service Skills
• A can do attitude
• Embrace the use of technology in a fast-growing industry
• Quickly learn new technologies
• Excellent time management and the ability to prioritise multiple projects at once
• You like to explore new technologies on your own, and find yourself learning faster than others
• You can quickly isolate the root cause of an issue when it arises, and provide a practical solution
• You want the opportunity to make an impact, and you are excited about the visibility your accomplishments will receive in a small, close-knit organisation
At NetEDI, we’ve created a strong team culture and ask a lot of our people, which is why we give so much in return. In addition to your competitive salary, private health insurance, personal car parking pass, and pension, we offer the following perks, including:
We’re committed to helping our people grow by providing in-house education and training whilst on the job.
We provide regular group events to help maintain a team ethic and professional culture within the business.
To provide more freedom, practicality and work focus – we have a flexible dress code for our people.
We host a regular breakfast club. A complimentary spread of delicious foods to give the best start to the day!
Table Tennis, Pool table with Xbox and Sky TV
Regularly stocked kitchen with fresh fruit, crisps, snacks and various fruit juice
Free gym membership directly across the road from the office
Ready to apply?
Send a copy of your CV along with a cover letter to: firstname.lastname@example.org